We have a few terms and conditions that are different from standard. please read through as when you book you will be asked to confirm you understood and agree. Pricing and How we calculate our Invoices Our services are charged by Job NOT per hour As such our Standard Home Cleaning Booking - 3hrs are usually set aside for Service for the quoted price. There is no by minute calculation, if the service is completed before or slightly after the allotted time - there is no extra fee or discount. The Service Price is final and we go above and beyond to make sure all your needs are met. Delays in Arrival or Early Finishes As we can always know, there is always situations beyond our control. We are still human and we do have family needs from time to time. Therefore from time to time there may be some delays of our arrival, jobs may run over time or travel issues. we always strive to arrive on time every time but in the cases of delays - we will strive to complete everything in the time we are on site. If we need to leave earlier than usual, we will let you know as family is important to us. therefore if we need to leave earlier, we will once again, make sure to complete all work before we leave the site. Rarely is this more than 15 - 30mins difference and does not effect our work efforts. Harassment of Staff We do not stand for any abuse of ourselves while in your home or on site. If you need to bring things to our attention, we are always happy to work with you and Talk calmly together for a good result, where everyone is happy. Please refrain from any insults, name calling, swearing, physically laying hands on staff or raised voices as this will lead to the cleaner having to leave premises and you WILL be charged the full amount of service and also the possibility of Authorities being called. Services will cease and you will be blocked from any bookings going forward - please Be Kind and Courteous to all staff, on all occasions. Personal Information We do collect some of your information by submission through the booking forms and information collected for us to service you, this private and is governed by our Privacy Policy. view our Privacy Policy.

We have a very simple booking system, go to the Services link in the menu and our services available will be listed, find the one you would like to book, Click the Book Now button. If there is different types of preferences you click the arrow for the drop-down menu, choose the service option by clicking on the wording. select the Next Button. This will then ask if you would like to add another service to this appointment, if so select the Add Service button, select the arrows to view which items you would like. Once you have selected and chosen all the services you would like, you then click the purple 'Select Date & time' Button. This will then show a calendar, choose the Date on Calendar and then a Start time to the right. this will then jump you to the Booking details and then select the purple 'Next' button. Add in your details, the location for the Service and even a message if you would like. select either add to cart or Book Now buttons. This will then take you to the checkout. In this section make sure all your details are correctly loaded, select continue. choose your payment option - deposits are only required at time of booking. if you have a coupon code - you can add it by clicking the link 'Enter a Promo Code' under the images of the services you have selected in the grey box to the right side of screen. once you have typed in the Code (in all Caps -Uppercase Letters) hit the apply button. once everything is checked and correct you can then select the place Order and Pay button. once payment is processed you will be taken to a screen where your order number will be listed, date and time of bookings, deposit paid and what is due on the service date. we also send this confirmation to your email. if you have any questions from this just hit the contact us link in the menu.

YES we do offer Gift Cards, these can be purchased here: 1: Choose $ Amount or add your own Amount 2: Select who the Gift Card is for 3: add email, name 4: choose date for Card to be sent 5: Add your Message and Click Buy Now (Purple) Button. 6: Then follow through the checkout system. These are available to use in the Booking Checkout Payment section. and we can also apply these to your Invoices. If you have any further questions please feel free to contact us

We have many options available, many folks use online payments to book and pay via Direct Deposit after we Invoice. Cash EFTPOS (available on site after service completed) Bank Deposit PayPal AfterPay We do not charge fee's for the different payment options.

We tend to work from 9am to 7pm Tuesday to Friday, Saturdays are Special Bookings. We do take Mondays off. Bookings can be Weekly, Fortnightly or One off or Time to Time, You choose the frequency and if you only need help here and there! speak with us if you need a booking outside of these hours, we are always happy to accommodate where we can!

We do have Cleaning Payment Plans available, These are monthly subscriptions where you pay a upfront fee and have service items included. Payments are due each month on the date of signing up. This link you will find our list of Prices and what is included on our Plans section of the website. We do not have an issue if you need to cancel at any time with these plans, due to our system we need a minimum of 2 Months for all subscriptions. Services in these plans can be Weekly, Fortnightly, or Monthly. You are in control - once you sign up we will be in touch to organise the details